At Jisala, we aim to ensure your complete satisfaction with every purchase. However, if you are not entirely happy with your order, we are here to help. Below is our detailed return policy, including procedures, conditions, and timelines.
To be eligible for a return, your item must meet the following conditions:
- **Timeframe:** You can return your item within **14 days** of receiving the product.
- **Condition:** The item must be unused, unwashed, and in the same condition that you received it.
- **Original Packaging:** The product must be returned in its original packaging, including all tags, labels, and accessories.
- **Proof of Purchase:** A receipt or proof of purchase is required to complete your return.
Certain types of items cannot be returned. These include:
- Intimate apparel (e.g., underwear, swimwear) for hygiene reasons.
- Custom-made or personalized items.
- Items marked as "Final Sale."
- Gift cards.
Follow these steps to return an item:
1. Initiate a Return:
- Contact our customer service team at [customer service email] within 14 days of receiving your order.
- Provide your order number and the reason for the return.
2. Return Authorization:
- Once your return request is approved, you will receive a Return Authorization (RA) number and instructions on how and where to send your item.
3. Shipping the Return:
- Pack the item securely and include your receipt or proof of purchase.
- Clearly write the Return Authorization (RA) number on the package.
- Ship the item to the address provided in the return instructions. Please note that return shipping costs are the responsibility of the customer, unless the item was defective or incorrect.
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
-Approved Refunds: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within **5-7 business days**.
- Partial Refunds: In some cases, partial refunds may be granted for items that show signs of wear, are not in their original condition, or are returned after the 14-day window.
Please note that original shipping costs are non-refundable.
We only replace items if they are defective or damaged. If you need to exchange a faulty item for the same product, please contact us at [customer service email] to initiate the exchange process.
If you haven’t received a refund after the specified processing time:
1. Check your bank account or contact your credit card company.
2. If the refund is still not visible, please contact our customer support at [customer service email], and we will assist you in resolving the issue.
- Customer Responsibility: Customers are responsible for paying return shipping costs unless the return is due to an error on our part (e.g., receiving the wrong item).
- Faulty or Incorrect Items: If the item is defective or incorrect, we will cover the return shipping cost.
You may cancel your order before it has been shipped. Once the item has been dispatched, cancellations are not possible. If you wish to cancel after the item has been shipped, please follow the return procedure once you receive the product.
If you have any questions or need further assistance with your return, please contact our support team:
Jisala Customer Support
Email: support@jisala.com
Phone: +234-(0)-703-347-0039
Thank you for shopping with Jisala.
We appreciate your business and strive to provide the best products and services. If you have any issues, please don't hesitate to reach out.
This return policy ensures that both customers and vendors on Jisala have a clear understanding of the process and can easily manage returns when necessary.
