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Frequently Ask Questions

Below are frequently asked questions, you may find the answer for yourself.

Shipping

Yes, Jisala offers international shipping! We deliver to various countries around the world. Shipping costs and delivery times vary depending on the destination.

For international orders:

  • Delivery typically takes 7-15 business days.
  • Additional customs duties or taxes may apply, depending on your country’s regulations.

You’ll receive tracking information once your package is shipped, so you can monitor its progress. If you have any specific shipping questions, feel free to contact our customer support team!

Delivery times vary depending on your location:

  1. Within Nigeria:
    • Orders typically take 1-3 business days for delivery, depending on your location within the country.
  2. International Shipping:
    • For international orders, delivery usually takes between 7-15 business days, depending on the destination and customs processing.

Once your order is shipped, you’ll receive a tracking number to monitor the progress of your package. Please note that unforeseen delays, such as public holidays or customs clearance, may slightly affect the delivery timeline.

Payment

Jisala offers a variety of secure payment options to make your shopping experience as convenient as possible. We accept the following payment methods:

  1. Credit/Debit Cards:
    • Visa, MasterCard, and other major credit or debit cards.
  2. Bank Transfer:
    • You can choose to pay via direct bank transfer. Our bank details will be provided at checkout, and your order will be processed once the payment is confirmed.
  3. PayStack:
    • Pay securely using PayStack, a trusted payment gateway widely used in Nigeria and other African countries.
  4. FlutterWave:
    • We accept payments through FlutterWave, another reliable gateway that supports various payment methods, including mobile money and international cards.
  5. PayPal:
    • For international customers, PayPal is available for fast, secure, and easy payments.

At Jisala, we prioritize the safety of your transactions and ensure that all payment methods are protected by secure encryption and fraud detection protocols.

Order & Returns

Placing an order on Jisala is simple and straightforward. Follow these steps:

1. Browse the Collection:
  - Explore our wide range of fashion items by category, search, or by scrolling through the featured products.

2. Select Your Item:
  - Once you find an item you like, click on it to view the product details.
  - Choose your preferred size, color, and quantity, then click on the “Add to Cart” button.

3. Review Your Cart:
  - When you're ready to proceed, click on the shopping cart icon at the top right corner of the page to review your selected items.
  - Ensure everything looks correct, then click on “Proceed to Checkout.”

4. Checkout:
  - Fill in your shipping and billing information.
  - Choose your preferred payment method (credit/debit card, PayPal, or other options available).
  - Double-check your order summary to ensure everything is accurate.

5. Place Your Order:
  - Click “Place Order” to complete your purchase.
  - You’ll receive an order confirmation email with the details of your purchase and an estimated delivery time.

That’s it! Your order will be processed, and you’ll receive updates on its status via email.

For further assistance, feel free to contact our customer support team. Happy shopping!

You can track your order here, ensure you have your order ID at hand.

Yes, this is subject to our Return Policy, please read more about it here

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